Terms & Policies



Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another patient. As such, we require 24 hours notice for any cancellations or changes to your appointment. Patients who provide less than 24 notice, or miss their appointment, will be charged a cancellation fee.

Privacy Policy:

At Press Play Physiotherapy and Pilates, we understand the importance of protecting your privacy. We are committed to following all guidelines on client confidentiality, as set out by the College of Physiotherapists of Ontario and the Province of Ontario. All information is securely kept, and documents are released only with your written consent. A copy of our Privacy Policy is available by request.